News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Forward all company calls, FACC feature
Tags: call forwarding
Jun 27, 2023 at 5:17am   •   2 replies  •  0 likes
Rob Jaguar

In the Admin Portal the Auto Receptionist is setup to send calls to a Call Queue. At times we want to forward all company calls to an external number but when enabling Forward all company calls there is not an option to forward to an external number. How can you Forward all company calls under the Auto Receptionist to an external number?

1 Answer
answered on Jul 6, 2023 at 5:43pm  

there is a trick to doing this.
you need to create a free user(aka a user without a license). Create a custom rule on that user to forward calls 24/7 to that external number.

Then you can do FACC to ext. and select that free user.

It is just the design of the system, that you can forward to an external number only from a user ext. or from a call queue.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us