Hello - I just created an Outbound Skill for calling (no inbound calls). My question is - how does this skill know when an agent is dialing a manual outbound call?
Hello - I just created an Outbound Skill for calling (no inbound calls). My question is - how does this skill know when an agent is dialing a manual outbound call?
7 People are following this question.
Changing RTN for after-hours in incontact center
Contact Center Universal Call Branding
Can an outbound call be transferred to another agent in MAX?
Why Nice InContact logs out an agent during unavailable state if the timeout is not reach yet?
Since the 18.2 release we have had issues with the Max Agent not fully loading the graphics.
Team messaging, video meetings
and phone - all in one app.
Get the new RingCentral app