After I fill out the fields for a support case, I get a Something went wrong. Please reload the page or try again later error, when I try to submit.
Tried with Firefox and with Chrome. Tried 5 days ago and tried again today.
Unable to submit a support case
I've been seeing this for a few weeks. Sometimes it takes four or five tries to get the ticket submitted. I mainly use Edge, but it does the same with Chrome. Eventually....the ticket does submit.
Thanks @john-oliphant, if you encounter this issue again, please let me know.
Hello Danial,
I will report this issue that you're experiencing. For the mean time, I can submit a ticket for you. May I know what is your main concern?
Has this issue been resolved for you and if so how was it resolved.
Hi @Timothy Jablonski, please try to clear cache and cookies, close all your browsers, and try again. If it still doesn't work, please let me know.
This is still happening to me. I have had a case open for weeks looking for a resolution. I have tried with Firefox, Chrome, Edge, Incognito mode, and other computers. I have pulled HAR Logs and screenshots and the issue persists. When you look in the console under Developer Tools in Chrome I'm getting this error:
js-legacy.min.35199e8b2d8faa8a2a9df3ab227e7446.js:1 Case Creation - Form submission bad response - Error: /services/salesforce/user/case/create.servlet - Failed to create a new case via Salesforce API call. Error occurred during response processing.
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