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Question

Salesforce Integration - Softphone Layout Not Found

  • 2 August 2023
  • 1 reply
  • 275 views
M

I have the RC to SF integration all set up and it appears to work. I do have Softphone layouts made and assigned to profiles but get the error below. Any ideas?


1690990800211.png

1 reply

M

Figured this out btw. The CTI URL needs to be https://YOURDOMAIN--rcsfl.vf.force.com/apex/OpenCTIIndex999. By default it is https://YOURDOMAIN--rcsfl.visualforce.com/apex/OpenCTIIndex999

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