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Looking for a way to see queue abandon calls in near real time

Tags: call queues, call handling

Aug 14, 2023 at 4:46am • 0 replies • 0 likes

Januka Wijesinghe

Use case: Significant portion of our incoming calls gets abandoned in the call queue(they hang up before it gets connected to an agent). I am looking for a way to see these abandoned callers (their phone numbers) in a near real-time way so that agents can call them back.

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