question

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Dev Admin asked Phong Vu answered

Transfer call from a twilio dial verb to a ringcentral queue

We have numbers that are handled by a IVR on twilio - we are adding a "Press 9 to talk to customer service" which should dialout to ring central.

We can do using a phone number - how can this be done using SIP?

sip
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Phong Vu answered

I don't think that you can route an active call from outside to a RingCentral device. But if you want to make a new call from the customer (who pressed 9) to a RingCentral number, then you can use the ring-out API to make a new call.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys