Hello to the RC programming staff...
While attempting to see if there was a role that would NOT show the 'pause' button during calls - since staff should not have the option to stop recording, I saw that there was a checkbox for Premium calling.
Since staff shouldn't be calling 900 numbers, I took the check out and scrolled down to save.
Got a call a few minutes later that staff weren't able to make local calls.
Imagine my surprise when I went back into Roles to find out that the 'Domestic' was unchecked. I quickly put it back in and saved... and everything was right in the universe once more.
Curious... I went back in (and was paying a little more attention this time) unchecked Premium and [poof] the Domestic check also was taken out.
Logically, these are two different categories. Now if I tick on Premium by itself, it locks the Domestic field - but taking out the check should not deselect the primary. Make sense?
There you go - there's the topic... have fun.