There are three users experiencing the same issue. When an incoming call comes in, whether
it’s to the direct user number or the IVR, the call does not display a notification that allows that
user to answer the call. Nonetheless, the call shows as a missed call and shows up in the call log as such.
I have tried a number of troubleshooting solutions that have not worked. I told the users to
uninstall and reinstall the app on their desktop, I have tried deleting their user and recreating
their user with the same settings, I have gone through their computer and RingCentral app
settings to ensure notifications are enabled, I have cleared the cookies and cache, but nothing
has solved the issue.
Each are on their desktop and they are either
using the desktop app or the web app.