Donna Ward avatar image
Donna Ward asked

Caller ID when internal transfer from CC

Donna Ward
02:09 PM

Regarding transferring within the MAX agent through skills tab or even searching for someone, can the caller on the other end see the caller ID as the extension (internal transfers). Example: we receive a call from 601-906-9495 in MAX and the CSR KaSandra Simpson extension 1715 answers the call and wants to transfer to another skill, connects to CSR Dylan Dixon extension 1840. When Dylan answers the phone he cannot tell that KaSandra is the one who rang his phone. Would like to see on his caller ID that KaSandra is on the other end.

caller id
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app