Alvaro Leal avatar image
Alvaro Leal asked

Customers call me back and it goes directly to the extension, not to the service queue.

I carry out outbound promotional campaigns, but some uncontacted clients call me back to the number that appears on their cell phone, which is the agent's direct extension, and they reply even if I have another call, I need to know how to route it to the tree to answer it or what I don't connect them, abandonment affects me.
contact center
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