question

Tim Basel avatar image
Tim Basel asked

Will RingCentralCX API call interrupt inbounds?

Our company uses a blend of MVP and ringCX. Our inbound calls get routed through MVP into ringCX. Currently all of our agents are not setup to allow Off-Hook Calls. To use api generated calls agents must be set up to allow Off-Hook calls. Will this affect our inbound qeueu's? If so, how?

Engage Digital and Engage Voice
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

0 Answers

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys