Parameter [schedule.ranges.from] value is invalid

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charles-zink4125 asked Oct 25, '18 John Wang Deactivated commented Oct 26, '18

Parameter [schedule.ranges.from] value is invalid

I am trying to create a custom answering rule and have been encountering the following error:

{      "errorCode": "CMN-101",      "message": "Parameter [schedule.ranges.from] value is invalid",      "errors": [          {              "errorCode": "CMN-101",              "message": "Parameter [schedule.ranges.from] value is invalid",              "parameterName": "schedule.ranges.from"          },          {              "errorCode": "CMN-101",              "message": "Parameter [schedule.ranges.to] value is invalid",              "parameterName": "schedule.ranges.to"          }      ],      "parameterName": "schedule.ranges.from"  }

According to the documentation, the format for ranges is "YYYY-MM-DD hh:mm". Below is the JSON I am POSTing.

{   "type": "Custom",   "name": "Calling Rule 1",   "schedule" : {    "ranges": [     {      "from": "2018-10-25 14:00",      "to": "2018-10-25 14:30"     }    ]   },   "callHandlingAction": "UnconditionalForwarding",   "unconditionalForwarding": {    "phoneNumber": "+1112223333"   }  }

Any ideas what's wrong here? Thanks!

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Answer 1 · 2018-10-26T02:23:40Z

anton-nikitin answered Oct 26, '18 John Wang Deactivated commented Oct 26, '18

I believe the correct format should be YYYY-MM-dd'T'hh:mm:ss.

So in your case it should look like

{   "type": "Custom",   "name": "Calling Rule 1",   "schedule" : {    "ranges": [     {      "from": "2018-10-25T14:00:00",      "to": "2018-10-25T14:30:00"     }    ]   },   "callHandlingAction": "UnconditionalForwarding",   "unconditionalForwarding": {    "phoneNumber": "+1112223333"   }

}    See https://developer.ringcentral.com/legacy-api-reference/index.html#!#DataTypes.html

Let us know if it works. We will fix documentation.

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John Wang ♦♦ commented · Oct 26, 2018 at 02:30 AM

You can also try it with a timezone offset like:

* 2018-10-25T14:00:00Z
* 2018-10-25T14:00:00+00:00

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