question

steven-pessel13512 avatar image
steven-pessel13512 asked Anirban answered

Why can 'View Only' accounts delete call logs?

Why can't a view-only account "view only"? They still have the ability to delete call logs and recordings. The audit log doesn't log deleted calls either. Need this please!

call logs
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1 Answer

Anirban avatar image
Anirban answered

Pass the request to the backend developer support team by submitting a help ticket.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys