question

alexandra-gonzi13477 avatar image
alexandra-gonzi13477 asked Leonard leWang edited

Rate Limit Exceeded - Is it possible to increase the limit?

We have a free account with an application in production and use it for our business.

Our customers retrive from or send to Ring Central their contacts, call logs, sms, ecc.. and these requests are done by API with many parallel processes so it is complex for us manage the request rate limit with a waiting mutex.

The question is: is it possible to increase the limit for example with a not free account? Eventually what are new limits available?

Thanks.


sdk
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Phong Vu avatar image
Phong Vu answered

Hi Alexandra,


Can you send the request with the business justification (e.g. as you explained here) and your app name on a help ticket? We will study your case and handle your request accordingly.


Thanks for your co-operation!

+ Phong

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alexandra-gonzi13477 avatar image
alexandra-gonzi13477 answered
Hi Phong Vu, 
thanks for the suggestion, I did it.

Best Regards.
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Anirban avatar image
Anirban answered

There is different classification of Rate limit plan per API which is grouped into "Heavy", "Medium", "Light" and "Auth"

Ref: https://developers.ringcentral.com/guide/basics/rate-limits

What you can do is you need to send your request to the developer support team and ask them for modifying the limit based on your business requirement.


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