question

golfcave-10114547 avatar image
golfcave-10114547 asked Phong Vu answered

What is the best way to to add a new number w/ 2 extensions to current account?

I have a current RingCentral account, and want to add a new line to the account with 2 extensions on that new line. Ext 1 will ring on my cell phone, ext 2 will ring on another employees cell phone. Please advise best way to do this.

subscription
1 |1500

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered
Did you mean to share 1 phone number with 2 users (Ext 1 and Ext 2)?  If yes, I don't think it is possible except using the main company number and the extension number e.g. 1234567890*101, 1234567890*102

But if you want to add a direct number to each extension, just log in for your production account:  https://service.ringcentral.com. For the sandbox account https://service.devtest.ringcentral.com. Then select a user (if you don't have a user other than 101, click the "+ Add User" button) and select the "Phones & Numbers" tab then "Add Direct Number". then follow the instruction to assign the number to the extension.

Let me know if this is not what you really want.
1 |1500

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys