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brittany14621 asked bjsvec commented

We need help! Business is down! Ringcentral not working! No calls back. Who can we call that will help???

Phones are down and voices are so garbled not able to speak. Confirmed that our internet is working fine. 2 phones are unaffected. We need a high level of support help! Who can we call???

outage
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brittany14621 answered
Have called several times.  No call back!

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bjsvec answered

You called RingCentral support? https://support.ringcentral.com/contact-numbers.html


Do you have a local IT vendor to call to troubleshoot your equipment like switches, firewall, etc.?



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brittany14621 answered bjsvec commented
We had them confirm that all is good here!
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If some phones work and others don't it really sounds like a local network issue to me. Have you made any progress since your last post?  Tried rebooting internet gear and phones, etc?
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys