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lowerym97 avatar image
lowerym97 asked Anirban answered

500 Errors - is this an issue on RingCentral's side?

After this past weekend, I have started receiving a lot of 500 errors from RingCentral with no code change.


Is it possible to know if this is truly an issue on your side?


And would it be possible to get a status.ringcentral.com type page that would let people know if the API was up or not?

errors
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vyshakhbabji avatar image
vyshakhbabji answered
Hi Lowery,

We tested the API out on our end and its completely working fine on Sandbox and Production environment. Could you please provide more info on which APIs are getting you a 500 error? 
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lowerym97 avatar image
lowerym97 answered
As of this weekend we are getting 500 errors for this calls that we make

response = RestClient.get ' https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/message-store?messageType=Fax&am...',{:Authorization => bearer,:Accept => 'application/json'}
then we are seeing this in our logs.     RestClient::InternalServerError (500 Internal Server Error):    our last code change was last week and these types of calls run several times per minute for many lines. we are not seeing a constancy with the lines so were wondering if it was on your end that maybe one of the end points was having an issue.    
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lowerym97 avatar image
lowerym97 answered
This issue seems to have been resolved.

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tt2 avatar image
tt2 answered
Thanks Lowery!

There were some inconsistency on our server but it is resolved now.
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Anirban avatar image
Anirban answered

Whenever this kind of server-related issue occurs from the RingCentral platform side, you can always raise a support ticket or send the developer support team an email to investigate and come to action.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys