Seems to be related to ringout calls missing the call from name / call from number.
Please let me know if you need examples, and I will upload some.
Our app name is: RC_Log_Exporter
Was this issue resolved, having similar issue with the complete leg of a call.
May be the call log needs to be fully exported - are you using the right API/option for the export? I saw a post on how to do that in this link - https://developers.ringcentral.com/guide/voice/call-log/reading-call-log
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
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