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juan-sanchez avatar image
juan-sanchez asked ·

Desktop App: Speaker Mode Missing

Currently there is not easy way to put a call on Speaker mode on the RingCentral for Windows App. Apparently, the only way to do this is by opening the Audio Menu under Settings and manually switching the speakers to the computer speaker you want to use.

For users like ours, this is kind of a pain since we all use wireless headset. All the previous softphone I have used in the past offered the user the ability to set two sets of speakers. I could switch between my headset and speaker mode by just clicking a button (same way you do it on a desk phone).

Ringcentral for Windows is way more advanced than any of the softphone I have used and for it to be missing that functionality seems silly to me. This is a no brainer.

You guys are great at improving the app (thanks for the last round of features made available on the latest release). Can you look into this and make it happen?

Thanks!

softphonedesktop appaudiospeaker
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peter-gysegem avatar image
peter-gysegem answered ·
I second the motion.
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mike avatar image
mike answered ·
You can toggle between your computer speakers and a headset by going to Settings > Audio and you'll see the window below. Just select the desired speaker/headset from the drop-down menu and then click the X in the top right corner to close the window. 

Mike 

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Yeah, that's not what is being asked for. Way too cumbersome to do on the fly in a call.
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milehighwelch10741 avatar image
milehighwelch10741 answered ·
Need a single toggle button on the Dial Pad screen allowing user to QUICKLY switch between a headset and local hardware both before and during a call.  Having to fumble through the settings menu is not ideal but a work around.
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