question

snak avatar image
snak asked ·

Cisco SPA514G - Red light on phone with all messages/faxes deleted

The red message light is on with no messages or faxes to delete. How do I restore system to normal? 
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image
mike answered ·
Is the light by any chance blinking?  If so DND is probably turned on.  
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

snak avatar image
snak answered ·
Hi Mike,
No, light is solid - as if I had an undeleted fax or message.
3 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

If you log into the SoftPhone on your computer, does it show a message waiting?  
0 Likes 0 · ·
No, checked that yesterday. Here's the weird part - was away from the phone this AM and came back to see the light off. No rhyme or reason that I can see. An RC glitch?
0 Likes 0 · ·
hmmm.. that is a bit strange. Sounds like it was out of sync, but then corrected itself.    Let us know if you run into more problems or this keeps happening. 
0 Likes 0 · ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces