cannot open ringcentral. It says another softphone is running on my computer

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lois-cowan asked Jan 26, '16 Anirban edited Dec 12, '20

cannot open ringcentral. It says another softphone is running on my computer

softphone

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Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app

Answer 1 · 2020-12-12T10:23:59Z

Chaitali answered Dec 12, '20

Is this resolved? We are getting similar issue

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Answer 2 · 2020-12-12T11:31:26Z

Anirban answered Dec 12, '20 Anirban edited Dec 12, '20

This may be because the RC app might be running in other system. Currently only 1 RC app can be run at a time and is registered with the device because it uses Direct lines for communications.

To resolve this you need to sign out the app, Deauthorize the app and then use other app to log in.

Check the reference to resolve:

https://support.ringcentral.com/article/4219.html

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