Mobile App: How to Warm Transfer on the RC mobile app?
I can't seem to find a way to do a "Warm Transfer" to another employee when I receive a call. I need to be able to talk to the employee I will transfer the call to first before I actually transfer the call. On the mobile app there is no way to do this, and on the desktop app there is a button but for some reason it isn't letting me press it! Please Please let there be a warm transfer option on the mobile app and let it work on the desktop app.
Where can I find the Quick Dial Numbers of other employees? Is that the same as their extensions? Also, I tried doing your "Note" and it transferred the call, but it did not do a Warm Transfer. I need to be able to talk to a fellow employee while the customer is on hold, and then just hang up and the new employee is on the call.
I have tried doing a warm transfer by these instructions and it doesn't work - it is a blind transfer. You refer to an article above but I don't see the article to read or understand what settings to change. I need to use the mobile app to make a warm transfer to a number outside my office. Can someone help?