I see your point, it is frustrating to call support then they ask me if i've suggested it on the board. The thing is if i'm calling support i have a problem now and i cant afford to "open a case" or "suggest it on the community board". On the other hand, RingCentral has addressed issues and gotten added or resolved or had a work around to help accommodate the issues people encounter. They've added features that have been requested by the board. I can speak from experience that after having an issue with glip, i was contacted and had my issue addressed and it was fixed in the next update of the app. So while every simple feature may not be on the platform the company does check this board and has dealt with issues that i've come across.