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tabayoyon avatar image
tabayoyon asked ·

Unable to send SMS to a 5-digit number

Good day! Is it possible to send SMS on a 5-digit number? Example would be the screenshot below. I am getting an error message when sending SMS to this number. 59963 is the recipient of the SMS. 


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mike avatar image
mike answered ·
No, sorry.  It will work of course work with a 10 digit number but anything less than that  they system searches for an extension within the account.

Mike
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zarios-hair-salon9961 avatar image
zarios-hair-salon9961 answered ·
I'd like to be able to block these type of numbers. We receive 1-2 SPAM messages a week from 5 digit numbers.
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Hello,

I don't have a 5 digit number to test this with but have you tried blocking the number according to these instructions?
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I did block the number, however, when I entered the 5 digit number, the web portal inserted a 1 before the number. I will have to wait and see if the messages stop.
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Let me know how it goes!
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Saadet,

Got another text message from '25102' today. When I checked our blocked numbers, '125102' was still there in the list. I deleted it, and tried entering '25102' but, the webportal automatically added the '1'.
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Hello,

Thanks for providing that information. I created a feature request for others to vote on

Please reference the new conversation here: Block 5 Digit Numbers
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jeremy7715 answered ·
2 years on and this is still a problem?
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billing123 answered ·

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bob-robinson3288 answered ·
I get that RingCentral views shorter numbers as extensions, but why can't it be a prompt?  "Is this an extension or a short code you are responding to?"
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dan-vlamis12078 answered ·
I have the same problem.  Any resolution?  Come on, RC, we need some sort of solution!
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billing123 answered ·
I cannot believe RC cannot take the time to fix this issue that has been existing for YEARS!
Absolutely ridiculous!
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