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Stop texts

Tags: sms and text messaging

Sep 18, 2017 at 10:55am • 3 replies • 2 likes

pivetta-hoffman

My boss is wanting to know if there is a way to stop people from texting our Ring Central phone number? It's not that I can't receive the messages and forward them to her through email, she just doesn't want people sending text messages to the office number.

If there's not a way to stop people from texting, is there a way to send an auto-reply to texters saying "Message undeliverable" or something?

Clive Thomas on Nov 9, 2020 at 12:38pm • -1 likes

I need the same information. It's annoying to have to get spam txts on the ring central numbers that used to be landlines.

2 Answers

Anirban answered on Nov 9, 2020 at 6:03pm

As per the below link:- "The option to block SMS or MMS ONLY is currently NOT available. To request for the option to block SMS or MMS only, you can submit a request for a new Idea or Feature via the RingCentral Community. If you want to disable the SMS or MMS feature on one or multiple RingCentral local numbers on your account, please contact RingCentral Customer Support by clicking on the links below. "

ref:- https://support.ringcentral.com/article/Block-Calls-and-Faxes-without-Caller-ID.html

Becky-Community_Manager answered on Nov 9, 2020 at 4:40pm

Hey, team! This might help! https://support.ringcentral.com/article/Can-I-disable-Business-SMS-MMS-feature.html

Basically, we recommend reaching out to Support directly to have them assist with disabling texts on RingCentral numbers.

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