question

realtors7184 avatar image
realtors7184 asked jenn-community-moderator commented

how to re record your company greeting

why so hard???
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luke2909 avatar image
luke2909 answered
Hi, we have a guide on how to set the company greeting via the Auto-Receptionist.

If you update this and your company greeting does not change for callers, look at the Auto-Receptionist settings and it could be that you are having inbound calls sent to a different extension. While looking at Phone System > Auto-Receptionist > IVR Settings, please inspect the "Company Hours Greeting" setting as well as any custom rules that could be set up. These settings will be able to tell you which extension people are reaching when they call your number. We have a guide on adding custom greetings to a user extension if you find the correct extension.

Another way to audit a call and see where it is going is to inspect the call log for calls. Use the information in our call log overview to see how to use this feature.
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revecca-diaz avatar image
revecca-diaz answered Becky-Community_Manager commented
not helpful AT ALL

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Revecca, what part wasn't helpful?
How can we help further?
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wey-ho avatar image
wey-ho answered jenn-community-moderator commented
Can this messages be saved so that we can quickly switch from one message (eg holidays, Christmas, weekend etc) quickly? Rather than repeatedly recording the messages everytime?
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Hi Wey!


We can use the Prompts and Library option to save your greetings. This is mainly used for IVRs but you can upload all the greetings you have from IVR to voicemail greetings.


You can upload it from there and download it if necessary.


Thanks! 


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mary-community-moderator avatar image
mary-community-moderator answered
Hello Wey! There's no option for that. But you can save those greetings under Message Only Extensions. Once you need it, you may download the greeting and upload it on Company Greetings. 
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