question

scott-clark avatar image
scott-clark asked ·

IP based Audio Door Entry Systems (Intercom System)

Are there any manufactures of IP based Audio Door Entry Systems (Intercom System) that operate / integrate with Ring Central 
General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

bjsvec avatar image
bjsvec answered ·
cyberdata.net would be a good bet and they have good support and know RingCentral.  Really any SIP device should be able to work with a little effort and any analog device can work with an ATA. The analog option is often good if you can reuse cable or existing equipment and pulling ethernet turns out difficult/expensive.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

bjsvec avatar image
bjsvec answered ·
Direct link to their door entry/intercom products:  http://www.cyberdata.net/products/voip/digitalanalog/intercom_endpoints.html
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Chris Rosa avatar image
Chris Rosa answered ·
Jumping on this thread...any idea how this could work with video and ring central?
3 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Many of the video entry systems work with mobile apps and desktop apps.  I have some customers doing that and they seem to like it.
1 Like 1 ·
Good question.  I have never done it, but I know there are SIP standards for video calls soil you match the right IP video door entry unit with a compatible phone I think it would work.  Maybe like a Polycom VVX 1500 for example.

Are you willing to order some stuff and give it a try?  I would think cyberdata or Algo would have some good video entry choices and then a Polycom or Cisco phone that supports video.


0 Likes 0 ·
Yes... I was looking at the CyberData SIP video intercom, but sadly it looks like our VVX-250 and 450s aren't compatible with video conferencing. I'm trying to get away from having dedicated screens/receivers now, so having to have dedicated phones is kind of a similar scenario. 

Thanks for the reply.
0 Likes 0 ·
rose-lee avatar image
rose-lee answered ·
I tried the ATA Router that RingCentral recommend we purchase and we couldn't get it programmed to work. Is there a RingCentral programmer that can assist?

1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hey Rose, 

These types of systems are considered 3rd party, which means that our Tech Support team doesn't receive any training on it, with their being so many options. Sometimes, the company you bought your intercom system can guide you in setting things up with a VoIP provider. Always worth a shot :)
0 Likes 0 ·
mike-gustavson13338 avatar image
mike-gustavson13338 answered ·
1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

We are plan to install 8028 for RC system.
Can you teach how to program it?
-1 Like -1 ·
105-Jeffrey Morales avatar image
105-Jeffrey Morales answered ·

@mike-gustavson mike-gustavson3338 how did you get this to function as a intercom not a paging device. No one at ring central knows what to do.

,

@mike-gustavson mike-gustavson3338 how did you get this to function as a intercom not a paging device. No one at ring central knows what to do.

1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Just for visibility - I posted my response below.

0 Likes 0 ·
mike-gustavson13338 avatar image
mike-gustavson13338 answered ·

@105-Jeffrey Morales they're configured as 'Common Area Phones' in our system. The device itself (8028 in our case) is then configured to dial whatever it is they need to dial. For us, that's a Queue for the door (we have 2 - a front door and back door queue). It works really well.


Hope that helps!

4 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

You configured the Algo 8028 as Common Area Phones, ie: Hot Desk devices?

0 Likes 0 ·

Yep - that was the direction we finally got from RC, and it's been working great.

1623216981161.png

0 Likes 0 ·
1623216981161.png (29.3 KiB)
tak-it1 avatar image tak-it1 mike-gustavson13338 ·

Ah gotcha. There are small differences in how the white label version of RC operates for Telus, and this is one of them. Similar to how we set it up, but slightly different. Still works the same and the logic is the same, though. Thanks for the reply!

0 Likes 0 ·
Show more comments
tak-it1 avatar image
tak-it1 answered ·

We typically configure them as "other phones" and simply set the Algo's internal dialing to reach a configured extension. This allows for talkback, door unlocking, etc.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app