The caller can't hear me when using the RingCentral app on my iPhone 7+.

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jim-westman8284 asked Dec 28, '17 mary-community-moderator commented Mar 20, '20

The caller can't hear me when using the RingCentral app on my iPhone 7+.

I've deleted and reinstalled the app several times with no luck. My microphone works fine with any other app. It seems like the app is not asking for permission to use the microphone. Under Settings>Privacy>Microphone there are no apps listed requesting access to the microphone.

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Answer 1 · 2017-12-29T15:21:21Z

saadetswift16514 answered Dec 29, '17 saadetswift16514 commented Nov 18, '19

Hey Jim,

Is this happening on the RingCentral Mobile App (similar to the softphone) or the RingCentral Meetings App (the mobile version)?

Could you share a screen shot of the Settings section where the microphone should be?

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saadetswift16514 commented · Jan 03, 2018 at 02:26 PM

Quick question, Jim! What do you have for: Settings General Restrictions Microphone Allow Changes? Could you share a screen shot?

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jim-westman8284 commented · Dec 29, 2017 at 03:15 PM

I'm using the RingCentral phone app. I've attached screenshots of the app and the settings section for the microphone.

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saadetswift16514 commented · Dec 29, 2017 at 03:28 PM

Hmmm....that's odd since mine is showing up. I have an iPhone 8 with iOS 11.2.1

Which iOS are you on?

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saadetswift16514 commented · Dec 29, 2017 at 03:29 PM

Also, what options do you see when you go to Settings -> RingCentral

Do you see the microphone option?

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jim-westman8284 commented · Dec 29, 2017 at 03:37 PM

I'm on 11.2.1.

Here's a screenshot of the RingCentral settings.

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Answer 2 · 2018-01-03T16:43:54Z

jim-westman8284 answered Jan 3, '18 saadetswift16514 commented Nov 18, '19

Ding! Ding! Ding! - That's it - problem solved! I switched the slider from "Don't Allow Changes" to "Allow Changes" and now I can hear the callers.

Thank you so much,
Jim

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saadetswift16514 commented · Jan 03, 2018 at 06:29 PM

Hooray!!!!

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Answer 3 · 2020-02-06T20:13:02Z

amanda-wollman answered Feb 6, '20 amanda-wollman commented Feb 7, '20

Hello,
I'm having the same problem as above:
Under Settings>Privacy>Microphone there are no apps listed requesting access to the microphone.

I tried your fix however under "Settings-General", I do not have the option "Restrictions Microphone Allow Changes".

As I know this thread is outdated can you provide an update? I'm also on an iphone 7

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jessica-community-moderator ♦♦ commented · Feb 06, 2020 at 08:23 PM

Hi Amanda,

This is now under Settings - Privacy - Microphone - and ensure that RingCentral is on.

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amanda-wollman commented · Feb 06, 2020 at 09:43 PM

thanks jessica however ring central does not show up in this list.

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jessica-community-moderator ♦♦ commented · Feb 07, 2020 at 03:59 PM

Are you on the latest version of the app?

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amanda-wollman commented · Feb 07, 2020 at 06:15 PM

I've tried both the new 'R' app and the RC phone app. No luck with either.

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jessica-community-moderator ♦♦ commented · Feb 07, 2020 at 06:25 PM

When you go to settings for the app under Settings - RingCentral in your phone settings, do you have the microphone enabled?

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Answer 4 · 2020-02-07T23:55:31Z

amanda-wollman answered Feb 7, '20

Figured it out!
"settings - screen time - content and privacy restrictions "

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Answer 5 · 2020-03-20T20:51:38Z

eric-amundson answered Mar 20, '20 mary-community-moderator commented Mar 20, '20

Using iPhone 11 (SX max) with latest iOS. When I answer a call in the Ring Cental App I can hear the caller but they can't hear me. If they call my cell directly there is no problem. Microphone is enabled for Ring Central in the Privacy > Microphone settings. Microphone doesn't work on video call either. Check Screen time preference and all is fine there. Any ideas?

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mary-community-moderator ♦♦ commented · Mar 20, 2020 at 08:56 PM

Hello Eric,

Can you try to uninstall/reinstall your RingCentral App?

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