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jim-westman8284 avatar image
jim-westman8284 asked ·

The caller can't hear me when using the RingCentral app on my iPhone 7+.

I've deleted and reinstalled the app several times with no luck.   My microphone works fine with any other app.  It seems like the app is not asking for permission to use the microphone.  Under Settings>Privacy>Microphone there are no apps listed requesting access to the microphone. 
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Jim,

Is this happening on the RingCentral Mobile App (similar to the softphone) or the RingCentral Meetings App (the mobile version)?

Could you share a screen shot of the Settings section where the microphone should be?
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I'm using the RingCentral phone app.  I've attached screenshots of the app and the settings section for the microphone.  
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Hmmm....that's odd since mine is showing up. I have an iPhone 8 with iOS 11.2.1

Which iOS are you on?
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Also, what options do you see when you go to Settings -> RingCentral

Do you see the microphone option?
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I'm on 11.2.1.  

Here's a screenshot of the RingCentral settings. 
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Quick question, Jim! What do you have for: Settings General Restrictions Microphone Allow Changes? Could you share a screen shot?


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jim-westman8284 answered ·
Ding! Ding! Ding!  - That's it - problem solved!  I switched the slider from "Don't Allow Changes" to "Allow Changes" and now I can hear the callers.  

Thank you so much,
Jim
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Hooray!!!!
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amanda-wollman answered ·
Hello,
I'm having the same problem as above:
Under Settings>Privacy>Microphone there are no apps listed requesting access to the microphone. 

I tried your fix however under "Settings-General", I do not have the option "Restrictions Microphone Allow Changes". 

As I know this thread is outdated can you provide an update? I'm also on an iphone 7
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Hi Amanda, 

This is now under Settings - Privacy - Microphone - and ensure that RingCentral is on. 
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thanks jessica however ring central does not show up in this list.
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Are you on the latest version of the app? 
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I've tried both the new 'R' app and the RC phone app.  No luck with either.
 
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When you go to settings for the app under Settings - RingCentral in your phone settings, do you have the microphone enabled? 
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amanda-wollman answered ·
Figured it out!
"settings - screen time - content and privacy restrictions " 
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eric-amundson answered ·
Using iPhone 11 (SX max) with latest iOS. When I answer a call in the Ring Cental App I can hear the caller but they can't hear me. If they call my cell directly there is no problem. Microphone is enabled for Ring Central in the Privacy > Microphone settings. Microphone doesn't work on video call either. Check Screen time preference and all is fine there. Any ideas?
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Hello Eric,

Can you try to uninstall/reinstall your RingCentral App?
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