Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

number of callers waiting default is 5 , i want to make it 3 for my account ! , please respond asap

Tags: call handling

Jun 6, 2018 at 10:41am • 2 replies • 0 likes

vinod-kumar

number of callers waiting exceeds

2 Answers

kevin-hart answered on Jul 16, 2019 at 5:46am

@ Saadet we would like this number to be lower too and we would like it to send them to an overflow queue if there is no answer and they are waiting instead of just disconnecting or going to voicemail.

saadet.swift answered on Jun 6, 2018 at 10:44am

Hey Vinod,

At this time, 5 is the lowest setting we have.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales