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ericnixmd10364 asked ·

Softphone Crash Monitor

My laptop's fan has been running a lot.  I opened up task manager several times to find an app called "SoftphoneCrashMonitor (32-bit)" using excessive resources (7-20% of a Xeon 3.0 GHz CPU).  If I quit RingCentral's app, the resource hog goes away.

This was not a problem until that latest app update.
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ericnixmd10364 avatar image
ericnixmd10364 answered ·
I uninstalled and reinstalled the RingCentral app along with uninstalling RingCentral for Outlook.  Also uninstalled Malwarebytes.  This seemed to have resolved it.
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jared16517 answered ·
Hi Eric. Thank you for bringing this to our attention. It is possible that this had something to do with Malwarebytes and how it interacts with the RingCentral softphone. I would suggest opening up a case if you continue to have issues. 
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dickbransford answered ·
SoftphoneCrashMonitor.exe (32 bit) is using 30%+ of my CPU!  Not acceptable!  I have never used Malwarebytes, so the problem is unrelated to that.
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