question

rhys-gulwell avatar image
rhys-gulwell asked mary-community-moderator commented

phone still ringing even after answer

We have 5 people set up on a call queue, every time a call comes in and someone answers one of the other people in the call queue still experience a ringing tone. only way to stop it is to sign out of ring central and sign back in. How do I stop this from happening?

phone
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4 Answers

aleksandr-kirichenko avatar image
aleksandr-kirichenko answered jessica-community-moderator commented
I have same issue.... getting tired of it... when I called ringcentral they suggested restarting router. but that did not help

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jessica-community-moderator avatar image jessica-community-moderator ♦♦ commented ·
Hi Aleksandr,

I checked and it looks like you had a case about his, and it was resolved by adjusting some call forwarding settings. Are you still having this issue? 
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nielsen avatar image
nielsen answered
We also have the same issue. It is really frustrating.
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jared16517 avatar image
jared16517 answered
Hi Rhys Gulwell,

I would suggest that you open a case so that we can help you investigate this further. 


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David Ramos avatar image
David Ramos answered mary-community-moderator commented

We are also having that same issue, submitting a ticket with RC with hopes they can resolve the issue.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi David,

Looks like you haven't created a case yet. Let me know if you need a help.

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