question

rhys-gulwell avatar image
rhys-gulwell asked ·

phone still ringing even after answer

We have 5 people set up on a call queue, every time a call comes in and someone answers one of the other people in the call queue still experience a ringing tone. only way to stop it is to sign out of ring central and sign back in. How do I stop this from happening?
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aleksandr-kirichenko avatar image
aleksandr-kirichenko answered ·
I have same issue.... getting tired of it... when I called ringcentral they suggested restarting router. but that did not help

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Hi Aleksandr,

I checked and it looks like you had a case about his, and it was resolved by adjusting some call forwarding settings. Are you still having this issue? 
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nielsen avatar image
nielsen answered ·
We also have the same issue. It is really frustrating.
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jared16517 avatar image
jared16517 answered ·
Hi Rhys Gulwell,

I would suggest that you open a case so that we can help you investigate this further. 


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