question

eva-tutic10132 avatar image
eva-tutic10132 asked mary-community-moderator edited

I am no longer able to upload Apple files to Glip? ie. numbers, pages, photos etc.

message
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

samrizzo6419 avatar image
samrizzo6419 answered

Hello Eva,


For this type of request, we will need to do some troubleshooting to get to the root of this issue and see if there is a workaround for you on it.


I would suggest submitting a web ticket vs calling in, and your case will be routed to the appropriate team that specializes in Glip. To ensure it routes properly, I'd use the following Subject for the case - Glip: No longer able to upload Apple Files. From there include a brief description of the issue, and ensure that your best contact information is on the case.


Here is an article that walks through opening a case at our support site https://support.ringcentral.com/new-case.html?language=en_US/.


https://support.ringcentral.com/article/4362.html


Thanks,

Sam Rizzo


1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app