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I can't find option to Text
Tags: rest api
Sep 26, 2018 at 11:30am   •   3 replies  •  0 likes

I'm setting up RingCentral on my iPhone for the first time. I can't find any Texting (SMS) option, just fax.

I have a toll-free number as the main company number, but I have (2) local numbers each assigned to a separate extension. Can I text to/from those local numbers? If so, how?

3 Answers
answered on Jul 29, 2020 at 8:54pm  

It's possible that SMS simply has not been enabled on your new numbers yet. Please open a case so Support can take a look :)

answered on Sep 26, 2018 at 12:57pm  
Correct, you cannot text to / from toll free numbers.  So to text from the RC app on your phone, you will need to be logged into one of your non-toll-free numbers.   You will still be able to set your outgoing caller id to display the toll free number, but all your fax/txt/voice messages will only be those from and to the number you login as.  

answered on Sep 26, 2018 at 12:35pm  
Yes you can. You have to logged in as one of those numbers/extensions on your iPhone to be able to text from the number.


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