participants cant hear video sound when played during webinar

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maddi-hiatt asked Oct 25, '18 joye-swan commented Mar 22, '20

participants cant hear video sound when played during webinar

I want to play a video during ringcentral webinar but when i do the participants cant hear the sound in the video. how can this be fixed?

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Answer 1 · 2018-10-25T23:02:12Z

J.B. Ferguson answered Oct 25, '18

Click on Share Screen then before you select the screen with the video, at the bottom left of the dialog you will find a checkbox titled, Share computer sound. Check the box. This will allow those seeing your shared screen to hear the sounds on your computer, including sounds from the video. (see the screen shot below)

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Answer 2 · 2020-03-22T20:01:46Z

joye-swan answered Mar 22, '20 joye-swan commented Mar 22, '20

Does anyone have an update for this? The screen no longer looks like J.B.'s response above. I can't find the Share Computer sound checkbox.

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joye-swan commented · Mar 22, 2020 at 08:25 PM

Ahh! Found it. It is on the bottom left when you hit Share Screen and you get that pop up of all the open files you have to choose from to share. Before you open the green highlighted file, click share computer sound on bottom left. Viola!

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