News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
participants cant hear video sound when played during webinar
Tags: meetings
Oct 25, 2018 at 11:44am   •   2 replies  •  0 likes

I want to play a video during ringcentral webinar but when i do the participants cant hear the sound in the video. how can this be fixed?

2 Answers
answered on Mar 22, 2020 at 1:01pm  
Does anyone have an update for this?  The screen no longer looks like J.B.'s response above. I can't find the Share Computer sound checkbox.

answered on Oct 25, 2018 at 4:02pm  
Click on Share Screen then before you select the screen with the video, at the bottom left of the dialog you will find a checkbox titled, Share computer sound. Check the box. This will allow those seeing your shared screen to hear the sounds on your computer, including sounds from the video. (see the screen shot below)


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us