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RingCentral Engage vs. Salesforce
Tags: salesforce, Engage Digital and Engage Voice
Dec 6, 2018 at 8:01am   •   6 replies  •  0 likes
Curious what you think about RingCentral Engage (which appears to be new) vs. Salesforce or similar software with a longer history. Putting features and functions aside, is Engage ready for prime time? Is it robust, stable, etc.?
6 Answers
answered on Mar 24, 2021 at 2:12pm  

We continue to build support content for those wanting to learn more about our Engage Digital Product. Many new documents have been published to our support site. Visit Intro to Engage Digital to learn more.

answered on Feb 5, 2021 at 9:21am  

I have been using Engage Voice before it was Engage Voice. This is the most dynamic platform built by Contact Center Managers and not PBX folks. It is geared specifically to be different from a PBX and functions very differently. It can save you a lot of time and money if you are familiar with the plethora of features. It does take some time to build and test different scenarios, but it is a very powerful system with lots of features to automate routine tasks and provide high visibility on queue and agent performance.

answered on Oct 12, 2020 at 8:41pm  

We have been using Engaged Voice for several months now and there are some areas that engaged voice does provide adequate services. It still may be to new.... we are currently having an issue with an anonymous caller and we can not block an anonymous caller in engaged voice. So this caller continues to tie up our queues and is wearing out our specialist. I called engaged voice and they said they would have someone call me back the next day - well that was last week.

I was also told that in order to stop this caller, Ring Central would have to build an IVR for me - I am thinking that to build an IVR, it's going to cost us. But than again, they have not called me back, so I am assuming they don't know how to solve our issue. We may be looking for a new service.

Also, Engaged Voice is missing some of the little options, like making the softphone ring louder -

I have contacted several agents at Engaged Voice and I will have to tell you that the customer service agents that I have dealt with have been awesome and very friendly and professional. Tier 1 and Tier 2 agents try to assist. It's when it goes beyond what they can do, I find it difficult to find answers or difficult to communicate with.

Just my experience...

answered on Dec 10, 2018 at 9:51am  

answered on Dec 10, 2018 at 8:12am  
Hi guys, 

Our sales rep is looking into gathering information for you-- she'll post here once completed :) 

answered on Dec 9, 2018 at 12:26pm  
I wish I could say. I've contacted Ringcentral about 3 times in the last few weeks wanting to speak with someone about Engage/Dimelo and nobody has called me back.


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