question

jikimny avatar image
jikimny asked ·

Web version keeps logging out

I am using Ringcentral Web version and it logs out after certain period of time without auto-filling password so I have to manually put in password each time and log back in all the time. You should make the site NOT log out until the user choose it to log out.
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
You can adjust the time to stay active up to 24 hours. On the portal click on the Tools main menu selection, then select Session Timeout.
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Hi Cheri, the setting that Jan is referring to is in the online portal. If you are a Super Admin on your account, you will see it here:




1 Like 1 ·
I don't have the "Session Timeout" option on my Tools menu. We run on Macs, would it be listed elsewhere on the menu that you know of? I appreciate the help!
0 Likes 0 ·
Mine doesn't have that option - all I know is it has timed me out 5 times today already and it is truly annoying..

0 Likes 0 ·
Hi Valerie, only a Super Admin on the RingCentral account would see this option. If you'd like to have it changed, I would suggest chatting with one of your company's admins :)
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mark-davidson326 avatar image
mark-davidson326 answered ·
I second the above -- lose this "your session has timed out nonsense". For those of us who don't have a security concern, the "keep me logged in" should ACTUALLY keep me logged in... until I log out!! It's freakin' annoying. >:(
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valerie-awad avatar image
valerie-awad answered ·
Mine doesn't have that option - all I know is it has timed me out 5 times today already and it is truly annoying..
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jordan-tucker11887 avatar image
jordan-tucker11887 answered ·
Mine logs me out at times way earlier than the 24 hours I have it set for. It allows logging back in with a couple of clicks to the Google option (no password entry required) but the non-working timing feature is annoying as well.
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