We are trying to make another of our fax number as fax dedicated line only and switch the Fax line that we currently use as main fax line to a voice and fax line. Then we will be able to forward unconditionally. That is a work around solution. Will let you know once we make the swtich if that will work.
I was told that there is no way to port or forward your fax number outside of RC. We have a fax # for our EMR that will automatically put the faxes in the correct medical chart or assign an action for a staffer to review. I have to forward faxes manually in order for the automated system to work. When I inquired about fax forwarding, I was told only voice lines can be forwarded. So once again, RC fails in its support.