Yes...below are my findings for the Analytics for Yesterday (specifically)
KPI - able to be selected but not showing data (red boxes below)
If they are able to be selected they should show data
Had 2 VM (via RC_Queue Report - Export)
52 Outbound calls (via RC_Queue Report - Export)
Refused CallsIf I am correct, these are the DND and Ignored incoming calls (while logged in), these range from 1, 7 or 15 sec each on the Call Log report
Need a better way to know what agents are on DND vs truly available on Live Reports also
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