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ray-martin13679 asked ·

RingCentral meetings default dial in numbers not showing up for UK users

Looking for some help with a peculiar ringcentral meetings issue we've been having. We have a company in the US, UK and AU. The UK is under UK Global office. I have multiple users in the UK that state that when they try to schedule a meeting through ringcentral meetings it shows dial in numbers for the US but nothing for the UK or the AU despite our global dial-in countries are set in the admin portal for the whole company to show all 3 dial in numbers.

If they go to edit the dial in countries in the ringcentral meetings app and manually add these 2 countries it still only shows the US number when they go to schedule a meeting.

For the US employees by default all 3 countries have dial in numbers for meetings, for the UK employees they are only presented with a dial in number for the US.
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saadetswift16514 answered ·
Hey Ray, I talked with our Meetings Team and sounds like something is going on. Could you please open a case and let me know what the case number is?


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ray-martin13679 answered ·
Case was opened a week ago, been out of the office for a bit 08136438
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saadetswift16514 answered ·
Thanks! I let our Product Team know and they're going to also look into what's going on and collaborate with the Support Team
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saadetswift16514 answered ·
Hey Ray, what does this setting look like for your User?


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ray-martin13679 answered ·
for my user and for the global company meetings settings it has United Kingdom, United States and Australia
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saadetswift16514 answered ·
Hmmm...well that's odd. Looks like your Support Agent has sent you an email and gave you a call yesterday. I'd keep working with them so we can figure out what's going on!
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