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Routing a Fax notification e-mail

Tags: o365, fax

Jan 21, 2019 at 7:20pm • 2 replies • 0 likes

mamerica

I created a shared mailbox in Office 365 to receive Fax notifications (and attached PDF's). I routed all incoming faxes in RS to use that mailbox. So far, so good. Is there a way to read some of the information from the header or cover sheet and route it from the shared mailbox to a department mailbox using MS Exchange Rules?

2 Answers

mamerica answered on Jan 23, 2019 at 7:47pm

Thanks! I posted it here because I figured there are others that might want to know. Ill give it a try. I appreciate you taking the time to answer.

michel answered on Jan 23, 2019 at 7:42pm

This is an Outlook Exchange question, not a RingCentral service question - but the answer is yes, just use the Outlook Exchange Rules and walk through the wizard, there is an option to filter by email header contents - you will probably need to make one rule for each department. (ie. if email header contains xxxxx, then forward to department email address)

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