question

sarah-vitek14023 avatar image
sarah-vitek14023 asked saadetswift16514 answered

call forwarding on main line vs. extensions.

We have 5 users, we have our main number forwarded to each person's extension simultaneously for all to answer at their desks during the day. If no one answers we would like that to be forwarded directly to the main phone voicemail... not each person's individual forwarding list. How do we separate where the main number forwards from where the individual extension calls get forwarded?

call forwarding
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1 Answer

saadetswift16514 avatar image
saadetswift16514 answered
Hey Sarah, how are you forwarding the calls to your Users? Via a Call Queue? Could you share a screen shot of your set up?
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