I am looking at signing up for a virtual receptionist service to take calls when I am unable to instead of the call going to voicemail. I am in their trial period right now, but cannot seem to get it to work. Ideally, I want it to try me first, then if I don't pick up, it forwards the call to the external number which was assigned to me by the service.
I added a new user without a phone to my account and assigned that external number to them, then added that user to my queue. But the calls are not being sent to them when I don't pick up, it just tries me again.