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amy-price10636 asked ·

Are #Refused calls part of #Inbound?

Are Refused calls a subset of # Inbound Calls ? 
Example:  Total calls = 29 (14 Inbound, 15 Outbound).  There are 10 Refused calls.  Does this mean that 10 out of the 14 Inbound were refused (or 71%)?

Please confirm
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saadetswift16514 answered ·
Hey Amy! Sorry for the delay. Yes, Refused calls are a subset of Inbound Calls. 
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This can't be true as I have a report showing zero inbound calls and two refused calls.




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