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Call Parking
Tags: call park
Feb 18, 2019 at 12:01pm   •   2 replies  •  0 likes

On the softphone, there is no indicator to remind you that you have a call on park. Lets say you park a call and then need to click elsewhere on the phone, a call could sit in park forever. There should be some sort of indicator or reminder.

2 Answers
answered on Sep 5, 2019 at 8:24am  
You can monitor calls parked to private park locations by adding them to the HUD, as long as the user is a member of the private park extension. It may be your convention to add that to every user.

answered on Feb 18, 2019 at 12:21pm  
Hi Amy, the Bridge Operator Console in the RingCentral App Gallery provides for parking lot visibility and also automates a message to the intended recipient of the parked call. Check it out.


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