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sasha-sosin10732 asked ·

Bug: In the new update (10.3.5), need to click "Keypad" before RingCentral phone allows keyboard input

When I am making phone calls. I usually press 0 for operator and things like that. Before the 10.3.5 update, I was able to just press keys on my keyboard to input as a touch tone phone. Now that doesn't work unless I click the "Keypad" button during the call.
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sasha-sosin10732 answered ·
Quitting the app and restarting seems to have fixed it. Oops! :D

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saadetswift16514 answered ·
Whew! Keep us posted if it happens again :)
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Ok. This keeps happening all the time. The only way to fix it is to restart the app. But basically any time I use the SMS feature, this issue happens.

The issue is that RIngCentral input is focused on the text area for the SMS tab until I click "keypad" to use touch tone features.
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Hey Sasha, what version are you on now?
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Gotcha, so what I would do is ask Support to provide you with the 11.0 version. Let's see if you still have the same issues after upgrading
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Hello, I have installed version 11.0 and still experiencing this issue.
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