News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
RingCentral for Salesforce v6 - Contact Lookup
Tags: salesforce
Feb 27, 2019 at 11:56am   •   2 replies  •  0 likes

We recently upgraded to RingCentral for Salesforce v6. I am noticing an issue where if the same phone number for a contact is in two places on that contact (i.e. Home & Cell) it doesn't link to the contact but treats it as a multi-contact match (even though it isn't). In v5 this issue didn't exist and I can't find anything different in my config that would cause this.

How do I solve for this?

2 Answers
answered on Feb 28, 2019 at 5:06am  
You are correct. It is logging correctly even with multiple listings of the same contact. Just the ease of autologging is a step backwards from v5.

Thanks for the quick response. I look forward to this bug being fixed so I can roll out 6.0 to the remainder of my org. My testers are in love with the new features and UI. Great work.

Do you have any timeframe on a fix?

answered on Feb 27, 2019 at 10:37pm  
hi Drew, We have identified this as a defect that has got introduced in the 6.0 version. We are investigating this and will be coming up with a fix at the earliest. One thing I did notice is even if the contact is displayed twice in Log Call screen, the activity is logged correctly against the contact. From an activity logging standpoint do you see any side effects because of the multiple listing of the contact?


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us