question

Kevin Kelly avatar image
Kevin Kelly asked ·

Cannot play the voice mail message because audio file is invalid

I get the following message when I click on the > (play) button. I can play messages on my Android phone but not my Win 10 laptop. "cannot play the voice mail message because audio file is invalid" Release: 10.3.5.34099
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

J.B. Ferguson avatar image
J.B. Ferguson answered ·
Just a quick observation...can you play other similar .wav files on your Windows 10 laptop? Also, some email applications (albeit very few) won't let you play an audio file from a message. They make you download the file from the email message to be able to play them.
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Kevin Kelly avatar image
Kevin Kelly answered ·
I mostly use VLC media player and don't have any problem with wav or other audio files. I'll try the download but as with email notification attachments, it may not stop the blinking light on the phone. Thx
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hmmm...I'm on the same version and Windows 10 but I don't have that issue. Is this happening for all messages, or just some?
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Kevin Kelly avatar image
Kevin Kelly answered ·
Though on my computer for a few years, this is my first serious attempt to use the app. I've left myself about 5 messages from my cell and I get the same error message. If I save the message to my desktop and play it, it works fine. I'm waiting for an outside call I can ignore to see if the results are the same. KK
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Keep an eye on it. I would also try a quick uninstall/reinstall just for good measure.
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Kevin Kelly avatar image
Kevin Kelly answered ·
I removed the program, cleared the registry and reinstalled. No luck. I'll just keep an eye on this request to see if any other ideas pop up. Thx
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
You may need to have Support take a look!
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Kevin Kelly avatar image
Kevin Kelly answered ·
I did a search on this and it came to my old request. See what happens? I see a shiny object and go onto another subject for 5 months then try again. Still the same problem. I guess this is a rare problem.
1 comment
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hey Kevin, 

Did you have a chance to create a tech support ticket? 
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app