When I am on the website, I click the small arrow but no sounds from the recording playback - I have to dwnload the mp3 file and play it to hear the msg. This was working before but not now - using Firefox 65.0.2 - any clues to fix this?
Overview tab
Hey there! Where are you viewing these messages? In the Overview Tab? The Call Log?
I am trying to solve the same problem. I don't have a multi-level IVR. I have three IVRs which are tied to three different numbers. Then each IVR has a sales queue and a business office queue.
Hey Mark, sorry I missed this response! Have you been able to get things working?
Thanks! Which extension is this on? I can log into it and see if I can replicate it
Ext 2
So I'm on the same version of Firefox and I logged into Ext 2 and was able to listen to the exact message without issue. Have you tried clearing Cache and Cookies?
cleared cache but not cookies...try not to clear my cookies if possible...
That could be what's causing the issue...like I said, I had no issues. Have you tried a different browser?
do you support Chrome
Of course :) You can view our
System Requirements Article and it goes over all of the browsers we support
Chrome access
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