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sparx-systems-north-america-technical-support asked saadetswift16514 commented

audio not working in playback

When I am on the website, I click the small arrow but no sounds from the recording playback - I have to dwnload the mp3 file and play it to hear the msg. This was working before but not now - using Firefox 65.0.2 - any clues to fix this?

phone
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sparx-systems-north-america-technical-support answered
Overview tab
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saadetswift16514 answered saadetswift16514 commented
Hey there! Where are you viewing these messages? In the Overview Tab? The Call Log?
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I am trying to solve the same problem. I don't have a multi-level IVR. I have three IVRs which are tied to three different numbers. Then each IVR has a sales queue and a business office queue.


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Hey Mark, sorry I missed this response! Have you been able to get things working?
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saadetswift16514 answered
Thanks! Which extension is this on? I can log into it and see if I can replicate it
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sparx-systems-north-america-technical-support answered
Ext 2
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saadetswift16514 answered
So I'm on the same version of Firefox and I logged into Ext 2 and was able to listen to the exact message without issue. Have you tried clearing Cache and Cookies?
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sparx-systems-north-america-technical-support answered
cleared cache but not cookies...try not to clear my cookies if possible...
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saadetswift16514 answered
That could be what's causing the issue...like I said, I had no issues. Have you tried a different browser?
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sparx-systems-north-america-technical-support answered
do you support Chrome
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saadetswift16514 answered
Of course :) You can view our System Requirements Article and it goes over all of the browsers we support 
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sparx-systems-north-america-technical-support answered
Chrome access
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