audio not working in playback

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sparx-systems-north-america-technical-support asked Mar 1, '19 saadetswift16514 commented Mar 5, '19

audio not working in playback

When I am on the website, I click the small arrow but no sounds from the recording playback - I have to dwnload the mp3 file and play it to hear the msg. This was working before but not now - using Firefox 65.0.2 - any clues to fix this?

phone

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Answer 1 · 2019-03-04T16:33:57Z

sparx-systems-north-america-technical-support answered Mar 4, '19

Overview tab

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Answer 2 · 2019-03-04T16:41:24Z

saadetswift16514 answered Mar 4, '19 saadetswift16514 commented Nov 18, '19

Hey there! Where are you viewing these messages? In the Overview Tab? The Call Log?

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mark-mian15913 · Apr 29, 2019 at 06:13 PM

I am trying to solve the same problem. I don't have a multi-level IVR. I have three IVRs which are tied to three different numbers. Then each IVR has a sales queue and a business office queue.

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saadetswift16514 · Oct 21, 2019 at 02:32 PM

Hey Mark, sorry I missed this response! Have you been able to get things working?

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Answer 3 · 2019-03-04T16:45:20Z

saadetswift16514 answered Mar 4, '19

Thanks! Which extension is this on? I can log into it and see if I can replicate it

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Answer 4 · 2019-03-04T17:07:11Z

sparx-systems-north-america-technical-support answered Mar 4, '19

Ext 2

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Answer 5 · 2019-03-04T17:11:55Z

saadetswift16514 answered Mar 4, '19

So I'm on the same version of Firefox and I logged into Ext 2 and was able to listen to the exact message without issue. Have you tried clearing Cache and Cookies?

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Answer 6 · 2019-03-04T17:48:54Z

sparx-systems-north-america-technical-support answered Mar 4, '19

cleared cache but not cookies...try not to clear my cookies if possible...

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Answer 7 · 2019-03-04T17:51:30Z

saadetswift16514 answered Mar 4, '19

That could be what's causing the issue...like I said, I had no issues. Have you tried a different browser?

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Answer 8 · 2019-03-04T17:56:47Z

sparx-systems-north-america-technical-support answered Mar 4, '19

do you support Chrome

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Answer 9 · 2019-03-04T18:00:37Z

saadetswift16514 answered Mar 4, '19

Of course :) You can view our System Requirements Article and it goes over all of the browsers we support

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Answer 10 · 2019-03-04T18:19:38Z

sparx-systems-north-america-technical-support answered Mar 4, '19

Chrome access

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