To homepage To homepage
Question

Caller Contact info is not being saved

  • 5 March 2019
  • 2 replies
  • 386 views
C

Caller Contact info is not being saved.


When I open the Call log on website and click on "Add Contact" for a call- the box opens to enter the information, but it does not save it anymore when I click save.


US

Chrome

PC



2 replies

S
Hey CONFIDENTIAL, I followed up with our Product Team about this and it's a known issue that they are working on getting fixed. You can open a case with Support and include JIRA RC-57986 in your notes. This way you will get an email when the issue is resolved. I will also post an update here when more information becomes available

S
Hey CONFIDENTIAL, do you receive any type of error message? Could you show me an example of a contact that you're trying to save? I can make this thread private in order to protect any information :)

Reply


Terms & ConditionsCookie settings
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice