question

fitzpatrick15398 avatar image
fitzpatrick15398 asked fitzpatrick15398 answered

Call forwarding needs to be reworked.

We have a person out on maternity leave for several months. Her manager wanted her calls forwarded to a coworker. What we discovered is that only when the coworker is logged in and able to answer the phone are the calls forwarded, if not, the calls revert back to the voicemail of the person on maternity leave. I do not understand this. If the person is out why would the call go back to their voicemail, it should go the coworkers voicemail where the calls are being forwarded to, as though the caller called the coworker directly.


We also discovered that if the coworker is using the Glip phone, calls cannot be forwarded because the Glip phone is not considered a true end point, per RingCentral Technical Support. I don't understand this either why am able to call the coworker on their Glip phone but I cannot forward calls to them on their Glip phone?

call forwarding
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

fitzpatrick15398 avatar image
fitzpatrick15398 answered
Yes that makes sense.  Not sure why the 2 are separate.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

andrew2014 avatar image
andrew2014 answered
i just created a doc on this yesterday for our team.  It is a little unique how you have to set it up.  What we do in addition to forwarding the phone in the advanced rule is change the Mailbox Recipient to the temp user.  That way they get the messages in their vm box, but the original user that is out of office still gets the email notifications (if setup).  This can be helpful for catching up when they come back to work.   Good luck!

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered
Hey Fitzpatrick, our Product Team is working on making the RC (Glip) app a true endpoint so that this sort of thing isn't an issue. I don't know when it is scheduled for release but I'm keeping an eye out for it! 
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

fitzpatrick15398 avatar image
fitzpatrick15398 answered
I am glad to hear that.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

andrew2014 avatar image
andrew2014 answered
Yes it would be really nice to have a separate forwarding option in advanced rules for this scenario.  And ideally calls would be forwarded to the apps that aren't considered endpoints.  Time for a feature request.  If enough people want it, RingCentral will eventually make it happen.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app